Refund policy

Warranty on USED products.

All the used cameras, lenses and accessories we sell are tested and checked before being displayed for sale on the website. We are happy to offer a minimum of 1-month warranty on all used equipment (warranty duration is mentioned on each item's page).

Warranty on NEW products.

All new products come with one-year warranty (Viltrox, Voigtlander etc...). Items can be returned during the warranty period if they are deffective.

RETURNS

We do not accept returns/exchanges other than for deffective products.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at uaevintagephoto@gmail.com or WhatsApp 0561399406. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

CANCELLATIONS

We process and ship orders on a daily basis. In order to avoid un-necessary processing and shipping, cancellations will be accepted ONLY within 12 hours of order.